State Farm® Insurance Agent Nereyda Perez

"I want share my amazing experience with Madeline Vela. Great Customer Service, very knowledgeable, and pleasant to speak with."

"All I can say is that Madeline Vela demonstrates complete professionalism when speaking to her costumers. She was extremely insightful and very knowledgable regarding agency material. I am grateful for being connected to her and having the experience I did. Overall, amazing! Thank you for all of your help."

"Adrianna was extremely professional and kind over the phone. Her ability to put me at ease and her patience were excellent. Definitely made the right decision to leave my previous insurance provider and go with State Farm."

"Worked with Stephanie at the Bay Ridge location — she was confident, efficient, and very personable. After about 10 years with Geico, I decided to switch because State Farm offered better multi-car rates. Looking forward to a long-term relationship!"

"Esta oficina tiene su personal muy amable la recomiendo muchísimo porque siempre te dan la información detallada de tu póliza hoy fui muy bien atendida por uno de los representantes de nombre: Luis Amaury Burd el cual con mucha paciencia me explicó dudas y fue muy amable y claro en mi llamada. gracias a este personal por su ayuda."

"Madeline Vela I had an excellent experience working with this insurance agent. They were knowledgeable, responsive, and took the time to clearly explain all of my options. I never felt pressured—just genuinely supported in finding the best coverage for my needs. The process was smooth from start to finish. Highly recommend!"

"Madeline Vela was so professional and gave the best customer service. She helped me with all my questions and was so knowledgeable."

"It’s always a great experience with this office. They are professional, responsive, and quick to take care of any issues."

"I am extremely disappointed with the handling of my mother’s insurance situation by this State Farm office. After more than over 20 years of homeowners insurance with no claims, she was contacted and offered savings if she moved my homeowners policy. After completing all required questions, she was advised to cancel her existing policy because coverage with State Farm was being issued. Shortly after the cancellation was processed, she was informed that the new policy was not approved, leaving her home uninsured. Her prior policy had been paid in advance and was active through September 2026. Since then, she has struggled to obtain clear answers or meaningful assistance to resolve the situation. The lack of accountability and follow-through has caused significant stress and placed my mother’s home at risk. No homeowner should be instructed to cancel an active policy before new coverage is fully approved and bound. I hope this review prompts immediate improvements in the company’s processing of advising clients."

"I am extremely disappointed with the handling of my insurance situation by this State Farm office. After more than over 20 years of homeowners insurance with no claims, I was contacted and offered savings if I moved my homeowners policy. After completing all required questions, ! was advised to cancel my existing policy because coverage with State Farm was being issued. Shortly after the cancellation was processed, I was informed that the new policy was not approved, leaving my home uninsured. My prior policy had been paid in advance and was active through September 2026. Since then, I have struggled to obtain clear answers or meaningful assistance to resolve the situation. The lack of accountability and follow-through has caused significant stress and placed my home at risk. No homeowner should be instructed to cancel an active policy before new coverage is fully approved and bound. I hope this review prompts immediate improvements in communication accountability and consumer protection"

"I am extremely disappointed with the handling of my insurance situation by this State Farm office. After more than over 20 years of homeowners insurance with no claims, I was contacted and offered savings if I moved my homeowners policy. After completing all required questions, I was advised to cancel my existing policy because coverage with State Farm was being issued. Shortly after the cancellation was processed, I was informed that the new policy was not approved, leaving my home uninsured. My prior policy had been paid in advance and was active through September 2026. Since then, I have struggled to obtain clear answers or meaningful assistance to resolve the situation. The lack of accountability and follow-through has caused significant stress and placed my home at risk. No homeowner should be instructed to cancel an active policy before new coverage is fully approved and bound. I hope this review prompts immediate improvements in communication, accountability, and consumer protection"

"I had a one-of-a kind experience with this office and, specifically, Stephanie Perez. She got me a deal I didn't even think possible, helped me with my vehicle documents for the DMV and overall has been an excellent agent."

"Madeline Vela: Austunishing customer service! Recommend 11/11"

"I had to leave this company because my payments increased every 6 months, instead of decreasing for having a great record. It doubted within a year and it would have continued to increase if I would have stayed. Ridiculous!!! When i questioned the agent they just said prices have increased amd there's nothings they can do."

"I want to thank Madeline Vela, a State Farm representative for being such a tremendous help to me today. I am not very tech savvy but she made it easy for me to get my information to the right place. She went above and beyond to assist me and I am appreciative of her time."

"Madeline Vela is a professional and courteous State Farm agent who effectively communicates information to her clients. As a customer of the Nereyda Perez agency, I have found her to be a pleasure to work with. If she doesn’t know the answer to a question, she will find out for you. More importantly, Madeline returns phone calls and gets back to her clients in a timely matter. I look forward to continuing my collaboration with her for my insurance needs."

"Muchas gracias Zaida Chiqui, por su buena explicación, me ayudo mucho en cuanto a unas dudas que tenia con respecto a mi seguro, estoy muy contento con el servicio que prestan!!"

"Stephanie was super helpful and had good suggestions that saved me time."

"Stephanie was superb. Arranging insurance for a new car and applying discounts went seamlessly."

"Thanks to Mrs. Mary Castillo. She was an excellent professional; she provided me with all the details clearly and gave me exceptional service. I am already recommending her to all my friends and family. When you call, ask for her you’ll thank me."

"Excellent service. Highly recommended."

"Thank you babacar For contacting me and helping me to switch over to State Farm and get a better Policy rate And help me to save more money in my pocket"

"Babacar is a great insurance agent very professional, patient, and knowledgeable. He took the time to explain my husband’s policy in detail and helped me understand things I wasn’t aware of before. He answered all my questions clearly and made the whole process easy and stress-free. I truly appreciate his help and would highly recommend him to anyone looking for an honest and reliable insurance agent"

"Just got insurance today. Ava Maldonado was great. Very knowledgeable, patient and seemly guides her clients in the proper direction. Thanks!"

"Adrianna best broker very helpful!! Thank You"