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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Javier García

April 5, 2026

5  out of  5
rating by Javier García
"Muy agradecido con la atención de Mary Castillo, muy amable la joven"
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Dane Jones

April 4, 2026

5  out of  5
rating by Dane Jones
"Had a phone call with Ava and she was very helpful & friendly while setting me up with an insurance policy."
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davit kopaliani

April 3, 2026

5  out of  5
rating by davit kopaliani
"i went to get help with Drive safe and save and apd and Natalia helped me. She is amazing, i dont speak english and she found someone she knows that speak russian to translate for me and was amazing. thank you so so much!"
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C A

April 3, 2026

5  out of  5
rating by C A
"Excellent customer service thank you Madeline for your help. ♥️🥰♥️🥰♥️🥰💃🏻"
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Keisha Strong

April 2, 2026

5  out of  5
rating by Keisha Strong
"Today, was a bad day for me health wise which added to the stress. Madeline was so professional and helpful in assisting me to gather the correct information needed. She was patient informative and once again went above her duties to help me navigate DMV while experiencing pain during my illness. Madeline remained on the phone with me until the end. She made this stress very manageable in her ability to show empathy and compassion. ********* Madeline deserves 10 star 🌟. I was left with minimal stress due to her care towards another human being in crisis. Thank you. Madeline. Very Appreciated."
We responded:
"Thank you so much for your five-star review, Keisha! We're thrilled to hear you had a fantastic experience with our team. It's our top priority to provide outstanding service, and we're glad we could exceed your expectations. Your support means the world to us, and we look forward to serving you again soon! – Nereyda"
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jamilla vanbuckley

April 2, 2026

5  out of  5
rating by jamilla vanbuckley
"Just finished speaking with a representative named Amy , she was absolutely awesome , really friendly , and helped me with all of my questions! It was great talking with her !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Amy provided you with excellent service and was able to assist you with all your questions. We'll be sure to pass along your compliments to her. We appreciate your feedback and look forward to helping you again soon! "
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david de jesus Del Orbe Espaillat

April 2, 2026

5  out of  5
rating by david de jesus Del Orbe Espaillat
"Excelente servicio de Mary castillo. Muy conforme!"
We responded:
"¡Muchas gracias por tu excelente reseña! Nos alegra saber que quedaste muy conforme con el servicio de Mary Castillo. Seguiremos esforzándonos para brindarte siempre lo mejor. ¡Te esperamos pronto! "
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CADUM ENGLISH ONLINE

April 2, 2026

5  out of  5
rating by CADUM ENGLISH ONLINE
"Hola! Me llamo Carlos y sencillamente no tengo palabras para agradecer a mary por tu profesionalidad y servicio a nivel general.. keep it up your good job mary!"
We responded:
"Hola Carlos, muchísimas gracias por tus palabras tan amables. Nos alegra mucho saber que Mary te brindó un servicio profesional y de calidad. Le transmitiré tu agradecimiento para que siga con esa excelente actitud. ¡Esperamos verte pronto de nuevo! "
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Patricia Sanchious

April 1, 2026

5  out of  5
rating by Patricia Sanchious
"I spoke with Madeline today. She made me feel very calm and reassured that she would handle my problem as soon as possible. She is very pleasant and very helpful. Made me feel like a valued customer. Would speak to her anytime."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Madeline was able to make you feel calm and reassured while assisting with your issue. We’re proud to have her on our team, and your feedback truly means a lot to us. We look forward to serving you again whenever you need us! "
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Deborah Dillon

April 1, 2026

5  out of  5
rating by Deborah Dillon
"Excellent service from this office. Madeline is efficient and very personable."
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that you had an excellent experience with our office and that Madeline provided efficient and personable service. We appreciate your support and look forward to assisting you again in the future! "
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judith tenzer

April 1, 2026

5  out of  5
rating by judith tenzer
"I called for assistance with a policy and spoke with Madeline Vela. Ms.Vela was professional, friendly, supportive and helped me with what I needed. I couldn't ask for better service. Thank you!"
We responded:
"Thank you for your kind words! We're delighted to hear that Madeline provided you with professional and friendly support. We'll be sure to share your appreciation with her. If you need any further assistance, we're always here to help! "
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Alexis Martinez

April 1, 2026

5  out of  5
rating by Alexis Martinez
"Alpha was great. She was very informative on getting me more information on pet insurance as I am thinking about getting a kitten. She was also able to explain more about renters insurance and how that would help with having a pet."
We responded:
"Thank you for your wonderful feedback! We're happy to hear that Alpha was able to provide you with helpful information about pet insurance and renters insurance. If you decide to get that kitten or have any more questions, we're here to assist you every step of the way! "
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Mr. M

March 31, 2026

5  out of  5
rating by Mr. M
"Taking the defensive driving course and sending the certificates to the agency cause that the insurance policy decreases and help me a lot."
We responded:
"Thank you for sharing your experience! We're glad to hear that the defensive driving course helped lower your insurance policy and was beneficial for you. If you need any further assistance, feel free to reach out! "
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Blacksabbath826

March 31, 2026

5  out of  5
rating by Blacksabbath826
"Great customer service. Always friendly and very professional."
We responded:
"Thank you for your kind review of State Farm Agent Nereyda Perez’s Team. We appreciate it!"
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anastazya marin

March 31, 2026

5  out of  5
rating by anastazya marin
"truly a wonderful and smooth experience, my agent was Madeline Vela and she was so sweet. Madeline showed a lot of patience with all my questions, provided the best policy with everything my husband and I needed covered, and showed truly knowledge in her field. Due to having such an amazing agent I will definitely be staying with Statefarm for home owners insurance."
We responded:
"Thank you for sharing your wonderful experience! We're delighted to hear that Madeline provided you with patient, knowledgeable, and personalized service to meet all your insurance needs. It means a lot to us that you’ve chosen to stay with State Farm for your homeowner insurance. We're here to support you and your husband anytime!"
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kaylee marin

March 30, 2026

5  out of  5
rating by kaylee marin
"Madeline Vela was a great help! Amazing customer service, very patient and helpful!"
We responded:
"Thank you for your kind words! We're so glad to hear that Madeline provided you with patient and helpful service. We appreciate your feedback and are here whenever you need assistance! "
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amberlee beltran

March 30, 2026

5  out of  5
rating by amberlee beltran
"I had the pleasure of working with Madeline Vela and the experience was outstanding from start to finish. She took the time to thoroughly explain all of my options and made everything feel seamless. Madeline was knowledgeable and professional which made me feel at ease throughout the process. The level of service provided was exceptional. Truly. I wouldn’t take my business anywhere else !"
We responded:
"Thank you so much for your heartfelt review! We're thrilled to hear that Madeline provided you with exceptional, knowledgeable, and professional service that made the entire process seamless and comfortable. Your trust means a lot to us, and we’re honored to be your choice. If you ever need anything else, Madeline and the team are always here to help! "
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Samantha Castro

March 30, 2026

5  out of  5
rating by Samantha Castro
"Great service!! Stephanie was very helpful, and took her time! Wonderful office and agent!!"
We responded:
"Thank you for your wonderful review! We're delighted to hear that Stephanie provided you with excellent service and took the time to assist you. We appreciate your kind words about our office and team. If you ever need anything else, we're here to help! "
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Juana Lind

March 30, 2026

5  out of  5
rating by Juana Lind
"Alpha was very helpful with processing my payment I highly recommend"
We responded:
"Thank you for your kind recommendation! We're glad to hear that Alpha was helpful with processing your payment. If you need any further assistance, please feel free to reach out anytime! "
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dorothy kim

March 29, 2026

1  out of  5
rating by dorothy kim
"Absolutely horrendous agency. It took nearly two months to apply a simple discount, and no one was willing to take accountability for the delay. Instead, staff repeatedly shifted blame between the accounting and underwriting teams. The agency consistently makes excuses to prevent customers from speaking with supervisors, managers, or Nereyda Perez. I left plenty of phone calls to request a callback when they were unavailable, but whoever picks up the phone, either never relayed the message or the person receiving the message does not care to call back. This is the kind of customer service they are so proud of. If it takes 2 months to apply a discount, can you imagine how much longer it would take them to file a claim? If you check Google reviews, they have great ratings. If you check Yelp, subpar reviews."
We responded:
"Thank you, Dorothy, for taking the time to meet with me and for the thoughtful feedback you shared. I truly appreciate the preparation you put into outlining your experience—it was both helpful and meaningful. While I’m sorry we fell short in certain areas, I’m grateful for the opportunity to address your concerns directly and improve how we serve you. We’ve put specific steps in place to ensure clearer communication and consistent follow-up moving forward, including a dedicated point of contact and direct access to me. Thank you again for your time, your candor, and the opportunity to make this right. "
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Mark Wilson

March 28, 2026

5  out of  5
rating by Mark Wilson
"I spoke with a Ms. Adrianna Johnson yesterday about consolidating different types of insurance. She helped coordinate info from several outside companies and took me step by step, answering questions the whole time. She was quite pleasant and informative and really knew her stuff. Would recommend her to everyone."
We responded:
"Thank you so much for your kind words and positive feedback! We're thrilled to hear that Adrianna provided you with knowledgeable and attentive service throughout the insurance consolidation process. We’ll be sure to pass along your recommendation to her. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out! "
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Raúl Zarate

March 27, 2026

5  out of  5
rating by Raúl Zarate
"Aún estoy contento"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que sigues contento con nuestro servicio. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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kristal yens

March 26, 2026

5  out of  5
rating by kristal yens
"Madeline Vela is extremely professional, knowledgeable and personable. I’m very thankful for her assistance."
We responded:
"Thank you for your kind words! We're glad to hear that Madeline Vela provided you with professional, knowledgeable, and personable service. We appreciate your gratitude and are here to assist you anytime you need. "
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Jaad Soueid

March 26, 2026

5  out of  5
rating by Jaad Soueid
"she was amazing!"
We responded:
"Jaad, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Nereyda Perez’s Team!"
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Nashaat Moza

March 26, 2026

5  out of  5
rating by Nashaat Moza
"Both Madeline Vela and Zeida Chiqui did an excellent job for me regarding my home insurance as well as my car insurance. They are vey good and very helpful. They are the best insurance agents I have ever dealt with."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that Madeline Vela and Zaida Chiqui provided you with excellent and helpful service for your home and car insurance. Your kind words mean a lot to us, and we’re proud to have such dedicated agents on our team. If you ever need assistance in the future, we’re here to help!"